<--- Return to Press Releases Archive | Source
WinBook Honored For After-Sale Service
Hilliard, Ohio, May 21, 1999 – WinBook Corporation was honored today by columnist Alf Nucifora of The Atlanta Business Chronicle as one of ten U.S. firms "that go out of their way to make customers happy." WinBook was the only computer manufacturer selected.
WinBook was praised for "no hassles on returns; no long waits on the phone for technical support; help from a live, knowledgeable person, willing to assist a neophyte; a highly responsive pickup and delivery service via FedEx; and a simplified tracking and reporting system that kept me posted on the status." Atlanta Business Journal attributed WinBook’s outstanding customer service to "obsessivenes, consistency, measurement, and training."
Previously, PC World’s 1.2 million readers selected WinBook as one of only five notebook manufacturers to receive their highest rating for service (11/98). WinBook tied for four-star honors with Dell, Gateway, Micron, and Toshiba, and scored higher than Acer, Compaq, Fujitsu, H-P, Hitachi, IBM, and NEC.
ABOUT WINBOOK
WinBook products have been honored with over 190 awards from the computer press, including awards from PC Magazine, PC World, PC Computing, Windows Magazine, Family PC, Computer Currents, Laptop Buyers Guide, and Portable Computing.
WinBook notebook computers are sold directly at www.winbook.com and (800) 468-2162. In addition, selected WinBook models are sold through MICRO ELECTRONICS' fifteen MICRO CENTER stores.